Customer-centric service takes collaboration
Six steps to achieving a positive customer sales experience from beginning to end…
Customer service: making it right
When we listen to our clients, it allows us to improve on aspects of our organizations that perhaps we haven’t noticed…
Why price can no longer be the sole factor when buying value
Discover why value is more than cost in sales conversations…
God rested on the 7th day. Why not you?
Working smarter, not harder, will make you more money. Take time off to think about other things and to refresh your mind, body and spirits…
How to influence people – and avoid headaches
Bashing noggins isn't the best way to deliver a message. Become a better business operator by understanding why your staff behave the way they do…
Findability, reputation crucial for hooking online consumers
You really need to control what’s said about you online and you need to show how you respond to all types of situations…
Fill those profit holes before they sink your business
Unless you’re a careful operator, you may find yourself among the 60 per cent of businesses where the owners receive very little money at the end of the day…
Six reasons to conduct regular SEO audits
Performing regular SEO audits on your website is key to maintaining organic search engine rankings and online presence…
Keyword density: making your content count in Google
How much effort you should take in deciding on keyword density is always a popular topic among bloggers…
Why trying to be a perfect leader is a big mistake
Accept that we’re going to make mistakes but we did our best given the time and resources we have at hand…