How to avoid burnout when you work from home

Remember to keep your personal and work lives separate

How to avoid burnout when you work from homeFaith Wood knows how to resolve conflict. Her years in front-line law enforcement taught her how to effectively de-escalate any situation to a successful conclusion. Faith will use her knowledge of conflict management to guide you through the often stressful experiences you may encounter in your personal or professional life. Her Conflict Coach column appears…

Ending a friendship can be painful but is sometimes necessary

Be honest and tell them the friendship no longer serves you. But do more than send a text or email

Ending a friendship can be painful but is sometimes necessaryFaith Wood knows how to resolve conflict. Her years in front-line law enforcement taught her how to effectively de-escalate any situation to a successful conclusion. Faith will use her knowledge of conflict management to guide you through the often stressful experiences you may encounter in your personal or professional life. Her Conflict Coach column appears…

How to be a better communicator and ease conflict

When you’re an excellent communicator, people understand you, everything runs more efficiently and you more often get what you want

How to be a better communicator and ease conflictFaith Wood knows how to resolve conflict. Her years in front-line law enforcement taught her how to effectively de-escalate any situation to a successful conclusion. Faith will use her knowledge of conflict management to guide you through the often stressful experiences you may encounter in your personal or professional life. Her Conflict Coach column appears…

What you need to do after a relationship ends

Start with a firm resolution to pick yourself up, along with several actions to rebuild the damaged parts of your life

What you need to do after a relationship endsFaith Wood knows how to resolve conflict. Her years in front-line law enforcement taught her how to effectively de-escalate any situation to a successful conclusion. Faith will use her knowledge of conflict management to guide you through the often stressful experiences you may encounter in your personal or professional life. Her Conflict Coach column appears…

How to navigate contentious conversations

It happens when discussions involve politics or COVID-19. It’s as if everyone has a polarizing point of view and I hesitate to speak

How to navigate contentious conversationsFaith Wood knows how to resolve conflict. Her years in front-line law enforcement taught her how to effectively de-escalate any situation to a successful conclusion. Faith will use her knowledge of conflict management to guide you through the often stressful experiences you may encounter in your personal or professional life. Her Conflict Coach column appears…

How frustrated managers can confront the pandemic’s entitlement culture

The cry for help from managers in the public sector is growing. As the lockdowns continue, accountability is slipping

How frustrated managers can confront the pandemic’s entitlement cultureJan was on the verge of tears as we discussed the challenges with her team. “It doesn’t matter how many times I ask Sylvia to get the work done, she always has an excuse for why she can’t deliver,” she said. “On top of that, she doesn’t want to come into the office and wants…

Five ways to say ‘No’ and why it will make you feel better

If you learn to say ‘No’ to the things you really don’t want to do or that don’t fit your needs, your life will be much richer

Five ways to say ‘No’ and why it will make you feel betterFaith Wood knows how to resolve conflict. Her years in front-line law enforcement taught her how to effectively de-escalate any situation to a successful conclusion. Faith will use her knowledge of conflict management to guide you through the often stressful experiences you may encounter in your personal or professional life. Her Conflict Coach column appears…

Three steps to resolving deep family conflict

‘I had an argument with my sister over three years ago and we haven’t spoken since. I don’t know how to fix what went wrong’

Three steps to resolving deep family conflictFaith Wood knows how to resolve conflict. Her years in front-line law enforcement taught her how to effectively de-escalate any situation to a successful conclusion. Faith will use her knowledge of conflict management to guide you through the often stressful experiences you may encounter in your personal or professional life. Her Conflict Coach column appears…

Facing a career crisis? Here are some useful strategies

When your job hits crisis points, it’s easy to panic

Facing a career crisis? Here are some useful strategiesFaith Wood knows how to resolve conflict. Her years in front-line law enforcement taught her how to effectively de-escalate any situation to a successful conclusion. Faith will use her knowledge of conflict management to guide you through the often stressful experiences you may encounter in your personal or professional life. Her Conflict Coach column appears…

How to cope when you work with someone you dislike

Address any fears, let go of the anger and look for the good in the relationship

How to cope when you work with someone you dislikeFaith Wood knows how to resolve conflict. Her years in front-line law enforcement taught her how to effectively de-escalate any situation to a successful conclusion. Faith will use her knowledge of conflict management to guide you through the often stressful experiences you may encounter in your personal or professional life. Her Conflict Coach column appears…

Six ways to deal with critical people

Yes, it has been a tough year for a lot of people but dwelling on the negative has never infused a moment with joy

Six ways to deal with critical peopleFaith Wood knows how to resolve conflict. Her years in front-line law enforcement taught her how to effectively de-escalate any situation to a successful conclusion. Faith will use her knowledge of conflict management to guide you through the often stressful experiences you may encounter in your personal or professional life. Her Conflict Coach column appears…

How to handle an adult bully

A bully has learned that their aggressive tactics grant them a feeling of power or super confidence

How to handle an adult bullyFaith Wood knows how to resolve conflict. Her years in front-line law enforcement taught her how to effectively de-escalate any situation to a successful conclusion. Faith will use her knowledge of conflict management to guide you through the oft-times stressful experiences you may encounter in your personal or professional life. Her Conflict Coach column appears…

The trouble with money

We crave, mythologize, demonize and fight wars over money. Why can’t we just treat it with respect and maintain harmony in the home?

The trouble with moneyMy husband and I once got into a mild argument over finances. It started with calculating costs for a trip east with friends to see a football game. It ended with a tally of summer bills and how on earth they would ever get paid. This happens in countless households. Money – or lack of…

Finding the inner strength to get through a divorce

Confidence, direction, соurаgе and reassurance аrе constant companions in your efforts tо mаkе a successful rесоvеrу from divоrсе

Finding the inner strength to get through a divorceDivorce is nothing like it appears on TV or on the Internet. The grieving ebbs and flows as your life changes significantly. Divоrсе rесоvеrу gives rise tо thoughtѕ like, “I nеvеr thought I'd hаvе tо dо this. I'vе never bееn in this predicament bеfоrе. Evеrуthing iѕ nеw and threatening. I feel lоѕt and afraid thingѕ…

How to deal with unsolicited advice and negativity

How to deal with unsolicited advice and negativityFaith Wood knows how to resolve conflict. Her years in front-line law enforcement taught her how to effectively de-escalate any situation to a successful conclusion. Faith will use her knowledge of conflict management to guide you through the oft-times stressful experiences you may encounter in your personal or professional life. Her Conflict Coach column appears…

Helping a loved one deal with a toxic relationship

And how to keep an open-door policy in your office without overwhelming your productivity

Helping a loved one deal with a toxic relationshipFaith Wood knows how to resolve conflict. Her years in front-line law enforcement taught her how to effectively de-escalate any situation to a successful conclusion. Faith will use her knowledge of conflict management to guide you through the oft-times stressful experiences you may encounter in your personal or professional life. Her Conflict Coach column appears…

Conflict management tips for your group or club

Conflict management tips for your group or clubFaith Wood knows how to resolve conflict. Her years in front-line law enforcement taught her how to effectively de-escalate any situation to a successful conclusion. Beginning today, Faith will use her knowledge of conflict management to guide you through the oft-times stressful experiences you may encounter in your personal or professional life. Her Conflict Coach…

Three questions to ask when you’ve been disrespected

Is it disrespect, miscommunication or misaligned values that are harming your business relationships?

Three questions to ask when you’ve been disrespected“My client doesn’t respect me!” my colleague vented through the phone. It’s a feeling every entrepreneur has felt at one point or another in their career. It’s one I certainly empathize with. As I listened, it became clear that the client wasn’t being disrespectful. The two parties simply had disconnection in their communication styles, coupled…

Collaborate with your fears instead of fighting them

If fear is putting you in an inner conflict, try collaboration instead of fighting and imagine a more triumphant outcome

That which we resist persists – but you can change all that! A young gymnast has been working with me on elevating her performance. Despite being exceptionally talented and scoring well on the bars and mat, she recently developed a completely debilitating fear of the balance beam. When pressed about the problem, she described a fear of falling;…

Hate your boss? Four job-saving tips to mend a bad relationship

No matter how desperate and unhappy you are, you'd be making a big mistake if you followed Johnny Paycheck's lead

Hate your boss? Four job-saving tips to mend a bad relationshipIt's hard to find someone who hasn't had a problem with a boss at some point in his or her career. The higher you go on the corporate power ladder and the more you earn, the more complicated the boss-employee relationship becomes. But no matter how desperate and unhappy you are, you'd be making a…

Take the time to walk a mile in my shoes

Our reactions to perceptions that aren’t aligned with our own firmly-held beliefs often lead to misunderstandings and conflict

Take the time to walk a mile in my shoesWe learn early that not everyone shares our point of view. To understand a situation, we need to consider varying perspectives. There’s no inarguable truth for all situations. We build understanding from inviting multiple perspectives. Consider your emotional reaction to the idea of honesty in politics, or where to spend critical health care or education…

How to avoid conflicts on a volunteer committee

Conflicts are less likely when everyone is focused on the goal, clear about how they can contribute and appreciated for their efforts

How to avoid conflicts on a volunteer committee“I'm so tired of being ordered around or dictated to – I’m done with this!” “I can't believe they didn’t even discuss this with me. If they want to make all the decisions, then they can do it themselves.” If you've ever been on a planning committee, condo board, conference committee or not-for-profit board, you've…

Managing boundaries without emotion or nasty payback

We’re often reluctant to establish a line when dealing with others because we don’t want to be seen as difficult. So instead we stew in our anger and resentment

Managing boundaries without emotion or nasty paybackHave you ever lived near or worked with someone who seemed to have a problem respecting personal space? About 15 years ago, a neighbour decided he wanted to build a garage. There was a tree on his property line that he didn’t want to take down, so he figured he would just appropriate needed space…

What has all this togetherness done to your relationship?

Besides creating an economic crisis, COVID-19 is bringing conflict into some homes. Rate (and improve) your relationship

What has all this togetherness done to your relationship?Not all of us are living happily ever after. Are you surprised? I didn’t think so! If absence makes the heart grow fonder, the opposite might also be true about too much time spent together in close quarters. A former colleague recently told me that call volumes for domestic disputes are on the rise. This…

Taming the irrational beast called anger

When strong negative emotions kidnap the thinking brain, we become scarcely more coherent than a wild animal

Taming the irrational beast called angerYou may have seen a video recently of a man punching a fellow pedestrian who he felt took his photo without authorization. Once the video was released, the man came forward and apologized for what he called his uncharacteristic behaviour. Whether it’s a result of stress, the state of the world or a variety of…

Horribly haywire: why communication falters

None of us are at our best when our boundaries are being pushed

Horribly haywire: why communication faltersWe've all heard the nursery rhyme “Sticks and stones may break my bones but words will never hurt me.” But we know better. In fact, we know all too well that words can hurt and so does the interpretation of our nonverbal behaviours (like not paying attention, interrupting or day dreaming when someone is speaking).…

How to move on from hurt feelings and bad situations

You have every right to choose a new path, but make sure you're not overreacting based on your own insecurity or a misinterpretation of the situation

How to move on from hurt feelings and bad situationsThere are infinite ways our feelings get hurt – and a few clear ways to deal with such circumstances. Perhaps someone expressed a thought unkindly. You found yourself reacting to a perceived slight. Maybe you spent a good deal of time working on a project only to have your name missed when the recognition was…

Resolving your inner conflict and getting off the couch

All lasting change has to happen in the subconscious mind if you're going to get meaningful results

Resolving your inner conflict and getting off the couchChoosing new paths in life, and finding the confidence to stay on those paths, is all a matter of programming. We all promise ourselves we'll take action in areas of life, yet fail to find the inner resolve to follow through. The inner conflict can carry on for years, undermining our resourcefulness and confidence in getting new behaviours…

How to communicate when the heat is on

Getting your message across effectively can be difficult while giving a presentation, or during a job interview or when dealing with an upset person

How to communicate when the heat is onCommunication can be a real challenge. When you're feeling pushed, it's that much harder. Whether you’re giving a presentation, attending a job interview, dealing with an upset person, or simply conversing at work or in your personal life, ensuring you get your message across – and, equally important, hearing what the other person is saying…

Six steps for navigating conflict effectively

Creative solutions to complex and challenging problems come from a willingness to constructively navigate civilized disagreements

Six steps for navigating conflict effectivelyConflict is natural and often unavoidable. But when emotion takes centre stage, it can lead to hostility. We've all encountered unproductive, frustrating or infuriating situations. We know how they make us feel. What's often less obvious is the degree to which nonverbal nuances contributed to the problem. Take the way our facial micro gestures (specifically around…