Why a monthly report card is essential for business
I enjoy reading my kids’ report cards and making them sweat like I did when…
What Is Constructive Dismissal? Employment Lawyer In Calgary Explains
Osuji & Smith Lawyers: Workplace Harassment & Constructive Dismissal LAWYERS in CALGARY Workplace harassment in…
Five ways you might be discouraging your staff
It’s true that people don’t quit a job, they quit a boss. A great boss…
Happiness rooted in relationships, not possessions
I feel old. For the second time in a month, I’ve pulled a muscle in…
Grow your business with confidence in 2021
It started by registering for a “build your confidence course.” The very first assignment was…
What are you avoiding today?
I caught myself trying to avoid work last week. Part of my job is to…
Helping businesses harness the power of AI
Artificial intelligence can do a lot to help businesses, but its dynamic, complex nature can…
Putting extensions to work from your Chrome browser
As an online marketer, I spend a lot of my working day (you guessed it!)…
The Covid-19 impacts on business nobody is talking about
Part of the reason clients hire me is to give them an outsider’s opinion of…
Feds reject Fintech help to SMEs during Covid-19 crisis
By Paz Gómez Research associate Frontier Centre for Public Policy The Liberal government has blocked…
How Phil saved her employer a full year’s salary
Last week, I called my local credit union about my account. The phone was answered…
‘Any kids yet?’ and other minefield networking questions
Networking in business has spawned books, articles, podcasts and videos. You name it, there’s content…
Five reasons why businesses and leaders fail
I had a video meeting last week with woman whom we will call Sally. Sally…
Adding, changing photos on your website
Photos are an important part of any social media feed. And along with stock photos,…
Working your business when your business doesn’t work
In the winter of 1987, my startup company Winewear Fashions had cash flow problems. Not…
Get the most out of your online meetings
For the past six months, business meetings have definitely looked a little different. People are…
Want a better business? Sleep on it
Last week, I couldn’t sleep. Whether it was the new project I’m working on or…
5 steps to optimizing your small newspaper website
You have a great online newspaper, but aren’t getting as much traffic as you'd hope.…
Three questions to ask when you’ve been disrespected
“My client doesn’t respect me!” my colleague vented through the phone. It’s a feeling every…
The power of mentors in business and life
“Show me a successful individual and I’ll show you someone who had real positive influences…
Get your raving fans to help drive business growth
Our online customer buying journey is about to come full circle. We’ve gone from someone…
The restaurant industry can help save the economy
The best way to get an economy going again is to get to Canadians’ wallets…
How compassion makes businesses money
Michael was my mentor when it comes to compassion. His heart always went out to…
Customer-centric service takes collaboration
A customer-centric culture is not just about offering good service. It’s a way of doing…
Customer service: making it right
What would you do if you woke up one morning and right there on your…
Converting online leads into customers
We’ve been working on making sure we understand the entire customer buying experience online. Today,…
Why price can no longer be the sole factor when buying value
“Price is what you pay. Value is what you get.” My colleague, a strategic adviser…
God rested on the 7th day. Why not you?
On the seventh day, God rested. But for four years, I didn’t. My body finally said “No more!”…
How to influence people – and avoid headaches
She was almost frantic as she beat my head with a textbook and repeated over and…
Findability, reputation crucial for hooking online consumers
Your marketing efforts should make an impact along each step of your customer’s online journey.…